Customer Satisfaction Guarantee: Because Digi Bazars provides non-tangible, irrevocable digital goods delivered immediately upon payment, we provide transparent guidelines to ensure 100% satisfaction and quick resolutions for our customers.
1. Nature of Digital Downloads
Digital products (ZIP archives, PDF documents, spreadsheet templates, graphic kits) are accessible instantly upon completion of payment. Unlike physical merchandise, digital files cannot be physically returned or replenished once downloaded.
2. Situations Where We Provide Full Refund or Replacement
We gladly assist and offer refunds or replacements under the following circumstances:
- Corrupted or Defective Files: If a downloaded file is damaged or incomplete, and our technical team cannot provide a working replacement within 24 hours of notice.
- Duplicate Charges: If an unintended double payment occurred due to network interruption or gateway timeout. We will immediately refund the duplicate transaction.
- Material Discrepancy: If the delivered asset differs completely from the product description and specifications shown on our store.
3. Ineligible Refund Scenarios
Refunds cannot be issued for:
- Accidental purchases where the file has already been downloaded.
- Lack of required third-party software (e.g., purchasing a Figma template without access to Figma).
- Change of mind after files have been inspected or used.
4. How to Request Assistance
If you encounter any issue with your purchase, please email our support desk at support@digibazars.com within 7 days of your transaction. Please include:
- Your Order ID (provided on confirmation screen and receipt email).
- Your registered email address used during purchase.
- A brief description of the technical issue or screenshot of the error.
Our dedicated support team typically resolves inquiries within 2 to 12 hours.